Payments can be made by phone through an automated system provided by PaymentExpress, a private organization, and charges a convenience fee to process all electronic check and credit card payments. The convenience fees listed below are subject to change; however, you will be notified of the fee amount before approving the payment transaction. PaymentExpress is not a Sacramento County agency, therefore any transaction disputes or questions must be resolved through PaymentExpress.
Call Toll Free 1-844-428-5629
- Press 2 for Spanish, do nothing to proceed in English
- Enter the account number via key press or speech
- If the IVR recognizes the phone number from a previous payment, the IVR will automatically present the account number that was previously paid. Caller will confirm that account or enter a new account number.
- If you do not know your account number, contact DRR at (916) 875-7589.
- Caller provides contact phone number
- Caller hears the payment options for Card and E-check. Convenience fee is $2.50 for credit and debit cards or $0.95 for e-check.
- Enter payment information:
- Credit Card Entry
- Choose card type – Visa, MasterCard, Discover, American Express
- Enter card number
- Enter four digit expiration date (MMYY)
- Enter 3 or 4 digit card security code
- E-check Entry
- Choose account type – Checking or Savings
- Enter 9 digit routing number
- Enter account number, can be up to 16 digits long
- Confirm the total amount to be paid, include the convenience fee.
- If a problem is encountered, caller can say “Agent" to speak to customer service
Credit and ATM/Debit Cards: 
- You will need credit card information.
- $2.50 convenience fee is charged at the time payment is processed.
- PaymentExpress provides a confirmation number once the electronic payment is completed.
For E-Check payments: 
- You will need bank routing and account numbers.
- A $0.95 convenience fee is charged at the time the payment is processed.
- PaymentExpress provides a confirmation number once the electronic payment is completed.
NOTE: Any form of payment paid to DRR and dishonored for any reason will be assessed a $53.00 dishonored payment fee.
Payment Options:
